Legal

Refund Policy

This Refund Policy explains how refunds, cancellations, and billing adjustments are handled for subscriptions and services purchased through CodenPay.

Last updated: December 23, 2025

Important Notice

Please review this policy carefully before subscribing. All subscriptions are billed immediately upon signup and are subject to the refund terms outlined below.

Platform & Service Clarification

CodenPay is used solely for billing and subscription management. All services are owned, operated, and fulfilled by CodenVibe IT LLC.

Subscription Refund Policy

Unless explicitly stated in writing:

Monthly Subscriptions

Non-refundable

Yearly Subscriptions

Non-refundable after the billing date

Once a subscription payment has been successfully processed, no refunds are issued for:

Unused time or remaining billing period
Change of mind
Business closure or pause by the customer
Misunderstanding of plan scope or inclusions
Lack of usage of the subscribed service

Cancellation Policy

Subscriptions may be canceled at any time via the Stripe billing portal or by contacting billing support.
Cancellation prevents future billing only.
Service access remains active until the end of the current billing cycle.
Partial refunds are not provided for canceled subscriptions.

Exceptions & Billing Errors

Refunds may be issued only at our discretion in the following cases:

Duplicate charges
Incorrect billing due to system error
Unauthorized transactions verified by Stripe

If a refund is approved, it will be processed back to the original payment method through Stripe.

Plan Scope & Refund Eligibility

Refunds are not provided for dissatisfaction related to:

Scope limitations clearly stated on pricing pages
Work already performed
Time spent or resources allocated
Third-party service limitations or outages

Customers are responsible for reviewing plan details before subscribing.

Chargebacks & Disputes

Initiating a chargeback without first contacting support may result in:

Immediate service suspension
Permanent account termination
Loss of future access to services

We strongly encourage customers to contact us directly to resolve billing concerns before filing a dispute.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates take effect immediately upon posting.

Contact Information

For billing questions or refund-related inquiries:

[email protected]codenvibe.com

Ownership Statement

CodenPay is the official payment portal of CodenVibe IT LLC. All subscriptions, payments, and services are owned, operated, and fulfilled by CodenVibe IT LLC.